Shipping & Returns

Thank you for visiting and shopping at BootyShape.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy: All orders are processed within the next 24-48 business hours. Any orders will be shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by an additional 24 hours. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via pone or email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Type	Order Value	Estimated Delivery Time	Shipment Cost
Domestic Standard	$0.00 - $100.00	3 – 5 Business Days	$9.95
Domestic Standard	$50.00 - $100.00	3 – 5 Business Days	$0.00
International	Any order Value	10 – 15 business Days	Calculated at Checkout

 

Orders may be shipped through UPS, FedEx, DHL, or USPS. The customer has the right to request to use any of these options by emailing support@bootyshape.com. If we do not receive a request within 3 hours of your purchase, we will use our default shipping method.

Shipment to P.O Boxes: Shape Systems LLC ships to addresses within the U.S and U.S. Territories

Shipment Confirmation: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number (s). The tracking number will be active within the 24 – 48 hours.

Customs, Duties and Taxes

Shape Systems LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

 

Return Policy & Purchase Agreement

The BootyShape Return Policy may be amended at any time by the explicit discretion of BootyShape.com for any reason. You will be held to the policy at the time of your purchase.

Please make sure you understand our return policy thoroughly. BootyShape makes every effort to ensure that information that we provide is as accurate as possible, and actively work to ensure that our customers are educated and informed.

If you have concerns or questions, please review our FAQ Page, or contact customer support.

General Product Return Policy: All Products must be returned in its original packaging and must be time-stamped and in the mail within 14 days of purchase for a refund.

You must also provide us with a tracking number to confirm the orders is being sent to our address. Returned orders will incur a 5% credit card fee and shipping expense will not be refunded.

Please send us an email to support@bootyshape.com to get your unique return address.

For any damaged items you have up to 30 days from your order date to claim a replacement. You must send a picture of the product condition as soon as your package gets delivered to support@bootyshape.com in order for our Logistics Department to authorize the reshipment. 

International Orders: An international order is any order where the shipping address is located outside of the United States of America. International orders are non-refundable unless taking advantage of the satisfaction guarantee as described below, or customer pays the return shipping fees and all products from order are returned unopened and undamaged. All shipping fees must be fully covered by customer. If for some reason a package is returned to any of our logistics facilities worldwide, the customer is responsible for paying shipping fees if they want BootyShape to reship the order. If products are destroyed at customs due to any reason, no refund will be given. Any orders returned undamaged in the original packaging can be refunded minus shipping and a 5% international returns processing & restocking fee.

Please send us an email to support@bootyshape.com to get your unique return address.

100% Satisfaction Guarantee: We offer a 100% Guarantee (or Your Money Back!) * that you will get body improvements once you’ve taken or used your BootyShape Products consistently for at least four months without any skipped months.

Return shipping fees must be paid for by the customer. BootyShape does not refund the original shipping expense. Customer must provide time-stamped before & after photographs and measurements during the period of taking and using the product(s).

We require one time-stamped photo for every 30 days of taking the product. Customer must also return all bottles with label intact. Any bottles that are not included will be deducted from any possible refund amount at retail rate.

In order for a return evaluation to be accepted, we must receive the following items within 60 days of most recent purchase:

- Return Package Tracking Number (showing delivery confirmation).

- Empty product packaging with label in-tact.

- One timestamped photo for every 30 days of use, description of journey in your own words.

If Customer was not charged for shipping at time of purchase, this charge will be deducted from the “Return” amount sent to the customer.

* Likewise, all refunds will be subject to a 5% credit card processing fee per order refunded*. 

We will only refund up to 6 month’s worth of products. If you used our products longer than 6 months you will only be refunded for the most recent 6 months of products.

Order cancellation policy: To cancel an order that has been processed, written notice (by email) must be received prior to 9:00am the day after a payment is processed. To cancel a subscription order, we must have notice on or before 48 hours prior to the scheduled shipment date.

We need a written cancellation notice by mail or email and a phone call to our main customer service number available on our website. Your cancellation email must include your order number and first and last name. 

Orders cannot be cancelled once they have been shipped, please see “General Product Return Policy”. Please email cancellations to support@bootyshape.com and call 480-692-8910.

Failed Shipping Orders: All orders that are returned as undeliverable or returned to us, does not  have any order insurance to it, for any reason related to shipping, address issues, wrong address, and unaccepted orders will be charged a re-shipping fee.

If the customer added the package insurance Route at checkout, and their order gets lost and they want to get it reshipped and refunded, the customer needs to open a claim through the Route App and send the request depending on the case. 

If an order has been delivered to the wrong address, it does not have any insurance cost added, and the address was provided online by the customer, that order will not be refunded or re-shipped without paying a replacement fee at the same amount of their last order minus a 20% discount we´d be able to provide if we get notified via email within 14 days of the original shipment date. 

Incorrect Address or shipping information: Please confirm all information on your sales receipt is accurate. Orders that have been found to have an error in the shipping address information will be held for 10 days in attempt to obtain proper shipping information.

If shipping information cannot be obtained within a 10 day period, the customer will be entitled to a full refund minus shipping expense and a 5% credit card processing fee.

General Shipping information: Orders may be shipped through USPS, UPS, Fedex, DHL, or any major Shipping Carrier worldwide. The customer has the right to request to use one or the other by emailing support@bootyshape.com. If we do not receive a request within 10 hours of your purchase, we will use our default shipping method.

All orders will be shipped out within 24 - 48 Business Hours of receiving payment confirmation. If the payment is received after 5pm CST, the order will be processed the following business day.

All returns request need to be sent to: Support@BootyShape.com to get your unique return address.And we must be notified by email of your intent to return products prior to receiving them. Returns that are sent without properly notifying us will be rejected.

*If you choose to accept free product in an attempt to improve the effectiveness of BootyShape, your refund will be void and you will be waiving your right to a refund.